LIMITATION OF LIABILITY (AUSTRALIA)

Provisions of the Trade Practices Act 1974 (Commonwealth) as amended and other State legislation may imply warranties or conditions or impose obligations upon HINTERLAND IT which cannot, in whole or in part, be excluded, restricted or modified. To the extent permitted by law, HINTERLAND IT’s liability (if any) arising out of or in relation to the products or services supplied by HINTERLAND IT shall be limited, as its option, to

STATUTORY RIGHTS AND EXCLUSIONS

Certain legislation including the Trade Practices Act (1974), the Consumer Guarantees Act 1993 and other Commonwealth, State and Territory legislation implies warranties and conditions into consumer contracts. These warranties and conditions exist separately from and are not affected by the warranties referred to in the product warranty card. Subject to such legislation and to the warranties contained in this warranty, all warranties, conditions and liability implied by law are hereby excluded and HINTERLAND IT shall not be liable for any direct or indirect loss or damage of any kind arising from the products or your use of them (including but not limited to loss of profits and incidental or consequential loss or damage).

SERVICE

If service is required on your HINTERLAND IT computer hardware, please contact or office on 02 66213122 (before forwarding any products). For technical support, please contact HINTERLAND IT on 02 66213122 between 8.30am to 5.00pm (Australian EST) It is for issues relating to HINTERLAND IT hardware faults, pre-bundled software and operating systems only. This is NOT an online tutorial service.

HINTERLAND IT’S PRIVACY POLICY

The information you provide will be kept confidential and used to support your customer relationship with HINTERLAND IT. HINTERLAND IT will not share your personal information to any outside organisation for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of HINTERLAND IT for the purpose of performing services for HINTERLAND IT. For example, if we need to ship something to you, we must share your name and address with a shipping company. We also provide third party agents with the minimum amount of information needed to complete the requested service or transaction. HINTERLAND IT A.B.N. 14 860 403 413

WARRANTY PERIOD

This warranty is for the period stated on your sales invoice and from date of purchase, covers both parts and labour, and is applicable only to hardware parts originally purchased from HINTERLAND IT.

HINTERLAND IT options and accessories carry a full manufacturer’s return to base warranty (subject to the conditions set out below).

WARRANTY CONDITIONS FOR HINTERLAND IT HARDWARE

1. HINTERLAND IT warrants that the product you have purchased is free from manufacturing defects in materials and workmanship when dispatched from our office. Your sales receipt is your proof of the date of purchase and the warranty period commences as of that date. This warranty extends only to you, the original purchaser, and is non-transferable.
   


2. We offer warranty pickup limited to within a 15km radius of HINTERLAND IT’s office location. Outside of this radius, warranty will be dealt with on a Return to Depot basis. In such cases, HINTERLAND IT products must be forwarded at your own risk and expense to Suite 3, 142 Keen Street, Lismore, NSW, 2480 or phone 02 66213122 to confirm.


3. During the warranty period as indicated above, HINTERLAND IT will, at no additional charge, replace defective parts with new parts or serviceable parts that are equivalent to new parts in performance. All replaced or exchanged parts which are taken out under this warranty become the property of HINTERLAND IT.


4. HINTERLAND IT may decide at its own discretion to send replacements for faulty items (i.e. keyboard, mouse, monitor etc) directly to the end user who is also responsible for their installation.


5. This warranty does not extend to any product purchased from other than HINTERLAND IT. This warranty automatically becomes void if the product has been physically damaged or rendered defective

(a) As a result of an accident, misuse, abuse, or other circumstances beyond HINTERLAND IT control
(b) By the use of parts or peripherals not manufactured / supplied by HINTERLAND IT
(c) As a result of normal wear and tear
(d) By use within an improper operating environment including excessive exposure to sunlight, water or other environmental conditions. This includes operation of equipment in an environment where individual electrical supply and or fixtures are detrimental to the operation of the equipment.
(e)By modification of the product
(f) By the serial number or warranty seal being removed or defaced
(g) As a result of service rendered by anyone other than HINTERLAND IT
(h) As a result of the product being operated otherwise than in was originally intended.


6. Software-related faults resulting from incorrect software installation or usage or software viruses or software inherent bugs shall not be considered as product faults and may incur a charge for rectification, if requested. It is the purchaser's responsibility to keep useable archive back-ups of all data and to reload all software following any maintenance or repair work (except the operating system). HINTERLAND IT is not responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage. HINTERLAND IT is also not responsible for future upgrades of software products bundled with HINTERLAND IT products.


7. On-site visits made by authorised personnel will be chargeable at current applicable hourly rates to the customer if the technician finds the problem is

(a) User related
(b) Caused by change in normal settings of the computer
(c) Software issues not covered under our standard warranty


8. This warranty does not cover

(a) Any problems relating to the installation of any software packages or; any problems arising from user deletion or modification of any preinstalled software
(b) The product has been altered, modified or otherwise interfered with
(c) The failure is due to normal wear and tear
(d) The product has been negligently used, abused, misused or neglected
(e) The Product has been subjected to unusual physical, environmental or electrical stress where physical or electrical connection specifications are exceeded
(f) The Product is installed or operated otherwise than in accordance with any instructions specified by HINTERLAND IT
(g) Any serial numbers have been removed or defaced; the Product has been serviced by anyone other than a HINTERLAND IT or authorized agent
(h) Any HINTERLAND IT product purchased from any unauthorised reseller or sourced through any unauthorised channel
(i) The defect or failure is due to parts or peripherals other than those supplied by HINTERLAND IT which have been inserted in or connected to the Product, or
(j) The defect or failure is due to any act, default or omission by any person other than HINTERLAND IT, its employees or agents or to events outside the control of HINTERLAND IT including vermin infestation, faulty/fluctuation mains power supply, fire, flood, accident, terrorist attack or any other act of God.
(k) Defects resulting from the system being used to access or operate software material or websites that may be regarded as being of adult content in nature, gambling or other unsafe sources.